Domestic Violence Counselor - The Network

Website YWCA Evanston Northshore

The Domestic Violence Counselor II provides counseling and case management services to residential and community-based clients of the Domestic Violence Programs of YWCA Evanston/North Shore and contributes to the comprehensive array of supports provided with a deep commitment to creating a warm, welcoming, and trauma-informed space for all.


Counseling and Case Management (70%)

Provides trauma-informed individual and group counseling, case management services, and referrals  to survivors in the residential and community-based programs.
Establishes relationships with clients drawing on motivational interviewing and a client-centered  approach. Provides conflict resolution when needed. Provides parenting feedback as required.
Teaches clients about the impact of trauma and demonstrates techniques that help clients learn relaxation, calming, and soothing.
Plans, coordinates, and facilitates support groups as needed.
Administers an evaluation process to clients.
Works as integral and collaborative member of the Domestic Violence Program team and contributes to the case review process to ensure coordinated client support.

Record Keeping and Documentation: (15%) 

Completes and submits in timely fashion all necessary reporting documentation.
Oversees completion of intake and ongoing paperwork for assigned clients, including data entry of client information into Salesforce.
Submits monthly activity reports in timely fashion.
Reports on goals and objectives identified in government grants and foundations as appropriate.

Crisis Line & Shelter Support (5%) 

As available, intermittently provides emergency backup to ensure adequate coverage of the 24-hour crisis line and residential shelter.
Supports the 24-hour call line including but not limited to answering and responding to calls in accordance with protocol; screening callers for shelter eligibility, conducting initial intake, providing basic information about domestic violence, legal rights and options.
Conducts safety planning and lethality assessments, providing emotional support, community services referrals, and scheduling for agency services.
Welcomes new residents into shelter according to protocol.
Conducts shelter operations according to protocol including welcoming new residents, updating the shelter status board, maintaining proper record keeping, responding to the needs of residents and ensuring a safe, healthy, and trauma-informed environment.

Community Outreach & Training (5%) 

Establishes and maintains working relationships with area service providers.
Participates as a trainer in delivering domestic violence training including but not limited to the state required 40-hour domestic violence training program and other community-based training on domestic violence.


Provides and attends staff meetings and training.
Participates in organization committees as requested.
Pursues professional development.
Understands and adheres to all of the YWCA Evanston/North Shore procedures and policies as well as the YWCA Employee Handbook.
Performs other duties as assigned by management
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.


Education: Master’s degree in Social Work, Psychology, or Counseling.

Experience and/or Training: Experience counseling adults on issues related to domestic/intimate partner/family violence.


Successful completion of the Illinois 40-Hour Domestic Violence Training Certificate within 3 months of employment
Acquisition of the Certified Domestic Violence Professional credential within 12 months of employment
First Aid/CPR within 6 months of employment
YWCA requires that all employees be fully vaccinated for COVID-19 and submit proof of vaccination to Human Resources unless a request for a medical or religious accommodation is granted


Intermediate proficiency in the Microsoft Office Suite


Experience and/or Training:

Three or more years counseling adults on issues related to domestic/intimate partner/family violence.
Experience providing case management and advocacy
Experience in a residential setting


Illinois 40-Hour Domestic Violence Training Certificate
Certified Domestic Violence Professional credential
Valid driver’s license and proof of auto insurance
Language: Fluent in Spanish


Intermediate proficiency with virtual services technology
Intermediate proficiency with online case management systems
Access to reliable, personal auto for business use

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