Case Worker - The Network

Website Un Nuevo Despertar - A New Awakening NFP


Range of pay based on experience and qualifications: $19.00 – 22.00

Position Description:


The Case Worker is at the forefront and responsible to serve victims of domestic violence, and reports directly to the Senior Case Worker and Program Coordinator. The Case Worker’s primary focus is to address the specialized case management needs of domestic violence survivors. The Case Worker works in coordination with partner agencies to address the broad array of client needs through referral to providers of necessary services, and in providing assistance with benefit and identification assistance.






The role is a full-time, 40 hours per week position. Occasional evenings and weekend work hours may be needed.




Essential Functions:


●        Conducts assessments — either oral or written — to determine if the person is experiencing domestic violence.

●        Assess the level of danger he/she is currently experiencing in his/her home environment.

●        Provides advice about ways to increase the physical safety of individuals escaping domestic violence.

●        Works with victims to determine where else they can live in the short-term, and walk them through the steps of placing a restraining order.

●        Refers individuals to a support group or to psychotherapy.

●        Monitors clients’ progress by meeting with them periodically.

●        Conducts follow-up assessments, maintains contact with all of her collateral service providers and helps her set short- and long-term goals.

●        Provides strong case plans for each client based on agreed goals, with a clear understanding on what success will look like for each client.

●        Supports the client in their progress/regress and keeps them focused on meeting their goals.

●        Respects the diversity of the clients and supports them to access all services on an equitable basis.

●        Maintains all records and ensures information is recorded safely and accurately.

●        Oversees and facilitates support group sessions for DV survivors.



Required Skills and Abilities:


●        Bilingual (Spanish – English) required.

●        Proven working experience in case management, including as case worker, or a related job.

●        Excellent knowledge of case working principles.

●        Previous experience with psychological aspects of care.

●        Effective communication skills.

●        Excellent organizational and time management skills.

●        Familiarity with professional and technical emerging knowledge.

●        Problem-solving skills and ability to multitask.

●        Compassionate, empathic with teamwork skills.



Specific Skill Sets:


●        Good interpersonal and communication skills.

●        Experience maintaining client information and case notes on a relevant computer-based program or database.

●        Diploma of Community Services, BA in Psychology and/or other relevant qualifications preferred.

●        Ability to independently undertake project tasks.

●        Proficiency in Microsoft Office suite and google workspace.





●        Committed to ending violence in all its forms.

●        Ability to perform job duties with minimal supervisión.

●        Excellent communication skills.

●        Basic mathematical calculations.

●        Demonstrate adaptability, commitment, collaboration and a willingness to work with constant priorities.

●        Problem-solving and observation skills; hearing, seeing, reasoning, and decision-making.

●        Self-starter with strong organizational skills with the proven ability to multitask, prioritize duties, and manage time.

●        Works well with others and behaves professionally and ethically.

●        Should have a positive attitude.

●        Ability to work in a changing work environment.



Education and Experience:

●        Experience working with vulnerable people.

●        Case management experience.

●        Experience working with people in crisis.

●        Relevant professional qualification in youth/community/social work, Social Care, Psychology, Health or Education preferred.

●        Experience working directly with adults and or children young people that have experienced Domestic Abuse preferred.

●        Experience managing casework including assessment, action planning and reviews.

●        Experience managing services in partnership with a variety of agencies to achieve agreed outcomes.

●        Have a good understanding of Domestic Abuse including the impact of Domestic Abuse on victims and their children preferred.

●        Understands the principles of risk assessment, safety planning and risk management for victims of Domestic Abuse and their children preferred.

●        Understands and is committed to equal opportunities and diversity issues in policy and practice.

●        A commitment to get certified in Domestic Violence.



Physical requirements:

●        Sitting, standing, or walking for long periods of time and pushing, pulling and/or lifting up to 25 lbs


Un Nuevo Despertar – A New Awakening is an equal opportunity employer and does not discriminate against any individual based on any non-merit factor, and is committed to an equitable workplace where everyone is treated as a respected and valued member of the team. We actively seek to build and maintain a diverse staff with regard to race, culture, ethnicity, class, religion, physical ability, age, gender, and sexual orientation. As an organization working in solidarity with the racial justice movement, UND-ANA is committed to fostering the leadership and elevating the voices of women, young people, people of color, Native people, immigrant and refugees, low-income people, LGBQ+, and transgender, gender non-conforming, and non-binary people, people who people with disabilities, young parents, people who were formerly imprisoned, people who have received and people living in the many intersections of these experiences. We encourage people from these communities to apply.

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